Refund policy

Welcome to Novi Collection. Customer satisfaction is our priority. Please read our Return & Refund Policy carefully before placing an order.

Return Policy

We offer a 7 Days Return Policy. If you are not satisfied with your purchase, you can request a return within 7 days after receiving your order.

Eligible Reasons for Return

You can request a return if:

• You received a damaged product
• You received the wrong item
• The product has a manufacturing defect
• The product is unused and in original packaging

Non-Returnable Items

Returns will not be accepted if:

• The product has been used or damaged by the customer
• The return request is made after 7 days
• The item is without original packaging or accessories

Refund Policy

Once we receive and inspect your returned item, we will notify you about the approval of your refund.

If approved:

• Your refund will be processed within 5–7 business days
• Refunds may be sent through bank transfer, JazzCash, EasyPaisa, or the original payment method

Exchange Policy

We also offer product exchanges for:

• Wrong size
• Wrong color
• Defective items

Return Process

To request a return or exchange, contact us with:

• Your Order Number
• Product Picture
• Reason for Return

Contact Information

Store Name: Novi Collection
Phone Number: 03114035775
Email: ecomwithalifdullah@gmail.com