Shipping policy
Thank you for shopping with Novi Collection. We are committed to delivering your orders safely and on time.
Order Processing
- All orders are processed within 1–2 business days after confirmation.
- Orders placed on weekends or public holidays may be processed on the next working day.
Shipping Time
Estimated delivery times:
- Major Cities: 3–5 business days
- Other Areas: 5–7 business days
Delivery times may vary due to weather conditions, courier delays, or public holidays.
Shipping Charges
- Shipping charges will be displayed at checkout.
- Free shipping offers may be available on selected products or promotional campaigns.
Order Tracking
Once your order is shipped, you may receive a tracking ID or confirmation message through phone or email.
Incorrect Address
Customers are responsible for providing accurate shipping details. Novi Collection is not responsible for delays or failed deliveries caused by incorrect addresses or contact information.
Delayed or Lost Shipments
If your order is delayed or lost during shipment, please contact us. We will coordinate with the courier service to resolve the issue as quickly as possible.
Contact Information
For shipping-related questions, contact us:
Store Name: Novi Collection
Phone Number: 03114035775
Email: ecomwithalifdullah@gmail.com