Terms of service

Welcome to Novi Collection. Customer satisfaction is our priority. Please read our Return & Refund Policy carefully before placing an order.

Return Policy

We offer a 7 Days Return Policy. If you are not satisfied with your purchase, you can request a return within 7 days after receiving your order.

Eligible Reasons for Return

You can request a return if:

  • You received a damaged product
  • You received the wrong item
  • The product has a manufacturing defect
  • The product is unused and in original packaging

Non-Returnable Items

Returns will not be accepted if:

  • The product has been used or damaged by the customer
  • The return request is made after 7 days
  • The item is without original packaging or accessories

Refund Policy

Once we receive and inspect your returned item, we will notify you about the approval of your refund.

If approved:

  • Your refund will be processed within 5–7 business days
  • Refunds may be sent through bank transfer, JazzCash, EasyPaisa, or the original payment method

Exchange Policy

We also offer product exchanges for:

  • Wrong size
  • Wrong color
  • Defective items

Return Process

To request a return or exchange, contact us with:

  • Your Order Number
  • Product Picture
  • Reason for Return

Contact Information

Store Name: Novi Collection
Phone Number: 03114035775
Email: ecomwithalifdullah@gmail.com

Thank you for shopping with Novi Collection. We appreciate your trust and support.



Terms of service


Terms of Service – Novi Collection

Welcome to Novi Collection. By accessing or using our website, you agree to follow the terms and conditions mentioned below. Please read them carefully before using our services.

1. General Information

Novi Collection provides products and services through our online store. We reserve the right to update, change, or replace any part of these Terms of Service at any time without prior notice.

2. Products & Pricing

  • All products are subject to availability.
  • We try our best to display product colors and details accurately, but actual colors may vary slightly.
  • Prices of products can change anytime without notice.

3. Orders

  • We reserve the right to cancel or refuse any order at our discretion.
  • Customers must provide accurate shipping and contact information while placing orders.
  • Fake or incomplete orders may be canceled automatically.

4. Payments

We accept secure payment methods available on our store. Orders will only be processed after payment confirmation (for prepaid orders).

5. Shipping & Delivery

  • Delivery times may vary depending on your location.
  • Novi Collection is not responsible for delays caused by courier services or unexpected circumstances.

6. Return & Refund

Customers can request returns or refunds according to our Return & Refund Policy within 7 days of receiving the product.

7. Customer Responsibilities

Customers agree:

  • Not to misuse our website
  • Not to use false information
  • Not to copy or resell our content without permission

8. Intellectual Property

All content on Novi Collection including logo, images, product descriptions, and designs are the property of Novi Collection and may not be copied or used without permission.

9. Limitation of Liability

Novi Collection will not be responsible for any indirect, accidental, or consequential damages related to the use of our products or website.

10. Contact Information

If you have any questions regarding these Terms of Service, contact us:

Store Name: Novi Collection
Phone: 03114035775
Email: ecomwithalifdullah@gmail.com